15/16 JULY 2017 - Forum & Demo Site Outage

We experienced an outage with our service provider and were down for most of the 15th and early morning of the 16th July. The situation seems to have been rectified but should you come to the forum in the near term and discover it down, please check back a few hours later as it means the issues on this server (which is not one of our own) have arisen again.

Thank you for your understanding on this matter.


2 JULY 2017 - STRIKING MULTIFLEX VER 1.2.8.8 RELEASED!

We are pleased to release Striking MultiFlex Ver 1.2.8.8 via our api for internal updates. It is submitted for approval to ThemeForest and all users will receive an email when the full theme package is available for download from your Envato account.


A new release thread is created below and found at the top of the list of threads.  We have updated the Striking MultiFlex demo site to this new version, WP 4.8 and the Woo demo also to Woo 3.1.0.  To our best knowledge we are fully compatible with Woo 3.1.0.



7 JUNE 2017 - STRIKING MULTIFLEX VER 1.2.8.7 RELEASED!

We are pleased to release Striking MultiFlex Ver 1.2.8.7 via our api for internal updates, and it has been approved by ThemeForest so the full theme package is available for download from your Envato account.


A new release thread is created below and found at the top of the list of threads.  We have updated the Striking MultiFlex demo site to this new version, WP 4.8 and the Woo demo also to Woo 3.0.9.  To our best knowledge we are fully compatible with Woo 3.0.9.




About the Revolution Slider

Commencing with Version 5.2 of the Rev Slider, it's developers have started adding some premium addons for the slider. Please note we do not get access to these premium addons under the plugin theme type license. If you wish to access the new premium extras you must buy your own copy of the plugin and register with them.




SUPPORT REQUESTS:  We are available to install the update for a reasonable fee for anyone who is uncomfortable undertaking the update on their own.  As well, if you have an outstanding request for any other type of support such as custom coding please send one of the support team members a private forum mail message.

1) Should you find what you believe might be a theme or WP 4.3 related error after updating, do not post a new thread!  Post in the release version thread - we do not want the general forum cluttered with misc posts about wp update related issues.  Any such posts in the general forum will be deleted immediately.


2) We are starting to roll out some paid design services per requests from users.   Please visit UPDATE SERVICES to view the first service group we have put in place which are for those who would like someone else to handle updates.  Please review them and see if any might be beneficial for you.  Of special note, if you are still using the Striking Original theme because you have been reluctant to update due to your knowledge base, now we can implement the update for you on a guaranteed results basis.


James on behalf of the Striking Team
To insert code in a forum thread or comment wrap it in code tags: <code>...</code>.

FINDING ANSWERS TO ALL YOUR BURNING QUESTIONS !


The theme documentation both inline and written is very extensive covers many of the questions we see asked repeatedly on the forum. Thus we request that before you post a new thread on the forum, you review the documentation and also do a search of the forum as your question already has been covered and thus answered by one of those 'superb' tutorials/video's we made.

You can find the documentation and video tutorials here : StrikingR Documentation/Videos

If that does not answer your question try todo a google search of the forum. Search for :

"Kaptinlin.com support [the question]"


Because google indexes our forum pretty well and probably almost every question you are having has been asked and answered you most likely will find the answer to your question by that search. If not then please post a new forum thread with your question (each question in its own thread).

CUSTOMIZATION - Please remember that while we are perfectly willing to help out with a simple tweak here and there in respect of customization, most css customization, and all php and js customization, and plugin integration matters, fall into the paid support category. By all means post on the forum, as other users may assist, and we will try to point you in the right direction when we can.


Steps to take before posting a thread


Do you see the issue on our demo website? Striking Multiflex Demo Website If so, please send us a url to that page in your thread. If not please walk through the steps below before posting a thread.

1) Make sure you are using the latest version of the theme, wordpress and plugins. You can check that either at themeforest at the account you bought the theme with or by turning on the update notification in the theme advanced settings. If you are using the latest build please try to download the latest version again from themeforest, unzip it and re-upload the theme by usage of ftp upload overwriting the one that is in there to rule out any wrong theme code or custom adjustsments you made which could be interfering.
2) Undo all hardcoded theme adjustments (php, html, or css)
3) Remove any (manually) added (java) scripts in the theme settings, theme core files or widget area's
4) Turn off the child-theme
5) Clear the striking cache in the striking advanced settings
6) Clear cache in your browser you are using
7) Turn off minify and/or cache plugins
8) Turn off all your plugins and see if the issue resolves.
9) Check if the issue occurs in all browsers and if possible on mac or windows and does it happen on any other pc.
10) Use google to search the forum for your burning question first as most questions already have been asked and answered. Search for kaptinlin.com support [your question]

Note on css adjustments not working. If you added css adjustsments and they dont work then you most likely have added css before that point that is incorrectly closed or has other mistakes causing all css below the point where you made the css mistake to fail and stop working. Put your new css in the top of the custom css box. If it works then find your mistake(s).

Now when you do post a thread include :
1) A url to the website and or problem page so we can see the issue and investigate the code.
2) The code used causing the problem so we can replicate the issue.
3) Make sure you do not use the word "bug" in your thread title as google indexes our forum with lightning speed and those titles hurt our sales. These threads are either changed or removed instantly.
4) Provide information on what OS you are using and what browser.

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OTHER FORUM GUIDELINES & NOTES:

1)  Weekend hours

Be advised that weekend forum support is limited to Saturday up to 3pm EST after which any questions posted, if not assisted by other users, would normally be dealt with on the following Monday.


2)  STRIKING RATING AND COMMENTS AT THEMEFOREST

PLEASE -> if you have not given Striking a star rating at Themeforest, please log into your account, go to your downloads page, and give us a Star Rating - hopefully 5 stars!  every 5 star rating has a big impact upon us (and 4 star ratings and below are hugely detrimental - it takes twenty 5 star ratings to overcome one 4 star rating).

Right now, we have the most per capita in the marketplace of any top selling theme.   If even 10% of our users who have not yet rated us were to give us a 5 rating, we would be overjoyed. Please give this consideration on our behalf.  


Since its release Oct 2010, Striking has had 100+ separate updates of NEW features, more than any other theme in the Themeforest marketplace. Striking is dedicated to keeping its users up to date with the Wordpress core, and the latest features available in the Wordpress theme world.


Regards
Striking Team
KaptinLin