Kaptinlin Themes Support

As soon as it is approved by Themeforest, which should be in the next 24 hours (time currently is 1:25PM EST) this version will be available as both a full theme download via your Themeforest account. HOWEVER, IT IS NOW AVAILABLE as a build download (which is new & changed files only) via your Striking Advanced Panel within your WP admin.

NEW STRIKING USER AND VER 5.1.8.1 IS YOUR FIRST EVER INSTALL:

You would install Striking Ver 5.1.8.1 in the same manner as you would install any other wordpress theme. You can install Striking Ver 5.1.8.1 by using the install theme function in your wordpress admin, or by ftp Striking into your host setup. The Document folder contained within your download from Themeforest has a section on installation of the Striking theme.

1. Go to the Striking Advanced panel and scroll down to the Update Theme section which is at the bottom of the panel.
2. Enter your Themeforest purchase code into the "Item Purchase Code" field. The purchase code is found in a text document contained in the Themeforest zip when you first downloaded Striking after purchase, and the text document name is "striking-premium-corporate-portfolio-wp-theme-license.txt". A few lines into that document you will see "Item Purchase Code" and it will be a long string of numbers, letters and dashes.
3. Click on the "Save Changes" button, your panel will refresh after saving and you will see yellow bar with the notification "page saved" appearing at the top of the panel.
4. Now click on the "Update" button, and your theme should commence the update routine.
5. Once the update is installed, go immediately to your Striking Advanced Panel, and in the General section go to the "Clear Cache" button and trigger it to "On" and save the panel. This clears the image temp cache folder.
6. Now go to your homepage and other site pages and check to confirm that all your images and other media are working successfully.
7. If you are still having a problem, see the section below "After Update I Have Site Issues"

Striking Ver 5.1.8.1 includes an updated Child Theme Ver 0.7 so you have to update your child theme as well or you will have issues! Most likely your slider images won't work, but perhaps other problems can occur.

1. Go to your WP Theme Admin Panel and activate your existing main Striking theme (most likely Ver 5.1.8) which deactivates your Striking child theme. VERY IMPORTANT - activate Striking not the default WP Twenty Eleven theme as if you activate the latter you might lose all your sidebar and footer widgets.
2. Ftp to your your site and rename child theme folder to another name (ex "oldstrikingchild"), or even better, back up the child theme to your local host, and delete the online child.
3. Go back to your Striking Advanced Panel, input your purchase code into the purchase code field (see details above for "Regular User #2" on how to find it) and save the panel. The panel will refresh after saving.
4. In the Striking Advanced Panel "Update" field, click on the "Update" button to commence the update to Striking 5.1.8.1.
5. Once the update is completed successfully, in the Striking Advanced Panel go to the Clear Cache button and trigger it to "On" and save the panel. This clears the image temp cache folder.
6. Now upload the new Striking child theme Ver 0.7 by the WP Themes Install Theme panel, or by ftp.
7. Re-do/add back your custom code in the files of the child theme functions.php and style.css
8. In your WP Manage Themes panel activate the child theme.

After Update I Have Site Issues

• you first go to your Striking Color panel and resave it, and if that does not work, then you may have to check your Cache folder permissions.
• Also check the Striking Advanced Panel to confirm that the Timthumb has not been turned on in the update process. We have not experienced this error in some time, but on the outside chance of it still being present in some unique situation, we suggest it just in case.
• One should also check one's .htaccess file - some users have added some custom code to their .htaccess file, and this has caused problems with updates. Try temporarily removing the .htaccess file and then resaving one of the panels or pages, plus clearing the cache, to see if that restores everything. If this works, then you will have to go through your .htaccess mods item by item to determine the problem.
• Plugins: We think by now most users understand that on occasion a plugin can interfere with a theme function. So one of the very first measures a user should undertake after an update, should they find an issue in the use of the Striking theme is to deactivate all plugins and see if that makes a difference. Please note that generally, most security plugins and askimet do not conflict with themes, so you might not need to deactivate them, unless the security plugin rewrites the .htaccess file. If so, deactivate this only as a last resort. In this circumstance, it is ok to message us as per the instruction below, without deactivating, if you are uncertain or uncomfortable about turning off the security.

However, should you have found an actual code error please report such errors you might find in this thread. We find concentrating all error and usage questions about a separate release in one place has been the most effective way for we to track, and users to determine, and followup, on version tidings.

As per our past practice, we will respond right within your comment in this thread on our findings, suggestions and corrections.

If you think you have an outstanding bug from a prior release that has not been dealt with, then repost in this thread after only after you have updated to this version and tested to confirm it still exists. If we could not recreate the error in our test environments, then the matter may be unresolved. But if you have an unresolved concern, post in this thread (nicely please) and it will be examined in due course.

We hope that you find the update beneficial. Thank you to all the Striking users who contributed feedback on issues or features of the last release.