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problems with loading flash content
  • Vote Up0Vote Down uvreshuvresh
    hi
    i have virtual tour site, and after my tours load properly for the last 2 weeks, it doesn't load now, or load very very slow when i am using IE8. the same files works fine with IE in other WP site i have with diffrent theme.
    the problem happen only with IE, and only in the wp installation which i use Striking.
    it worked just fine till yesterday, but the server guy say it is not a server problem.
    here is the links - http://www.latour360.com/
    http://www.latour360.com/paging/work/
    here is the server guy answer :
    ----------------------------------------------------------------------------------------------
    As indicated before, observation on the server end of things tells us that in the cases where the panorama is not playing, it is in fact due to the browser not requesting the appropriate files from the server. There is nothing that we can do to force the browser to behave differently in this regard, if it is not requesting the files, we cannot force the browser to load them.

    The fact that this is not a server issue is bolstered by the fact that the issue is non-existent outside of Internet Explorer, indicating that there is likely a bug or failing in the software that is responsible here. I'm not familiar with the internal workings of the panorama software, so I would not be able to tell you why it would work for one server, but not another. You will need to seek assistance from the program's developer. It's possible that there is a certain way that things must be for the setup to work properly in Internet Explorer, but we couldn't say what that might be, since we have no knowledge of how the software is supposed to work. Nothing should have changed in the way that the server is configured, and once again, it is functional in every instance outside of Internet Explorer
    --------------------------------------------------------------------------------------------------
    i thought that if it's not the server and not the software i use, it might be the striking theme.
    Any ideas of what went wrong ?
    thanks uv
  • 7 Comments sorted by
  • Vote Up0Vote Down uvreshuvresh
    in adition, this is what i got from the sever/host suuport :
    ----------------------------------------------------------------------
    I have been able to load both of your sites, http://www.latour360.com/ and http://www.nedudim.co.il/ successfully in Firefox. Your http://www.latour360.com/ is still not loading in Google Chrome, however. We have investigated, and it does not appear to be anything to do with our servers, especially as it is working in some browsers.

    We would recommend reviewing your coding, line by line, side by side, as when we compared it we could see differences. A difference in coding could definitely cause one to not be working properly. One difference we saw was the following:

    <!--[if IE]> <![endif]--<br />
    ---------------------------------------------------------------------
  • Vote Up0Vote Down uvreshuvresh
    this is the lines of code :
    I have been able to load both of your sites, http://www.latour360.com/ and http://www.nedudim.co.il/ successfully in Firefox. Your http://www.latour360.com/ is still not loading in Google Chrome, however. We have investigated, and it does not appear to be anything to do with our servers, especially as it is working in some browsers.

    We would recommend reviewing your coding, line by line, side by side, as when we compared it we could see differences. A difference in coding could definitely cause one to not be working properly. One difference we saw was the following:

    <!--[if IE]> <![endif]-- <code>
  • Vote Up0Vote Down uvreshuvresh

    sorry,here it is :
    I have been able to load both of your sites, http://www.latour360.com/ and http://www.nedudim.co.il/ successfully in Firefox. Your http://www.latour360.com/ is still not loading in Google Chrome, however. We have investigated, and it does not appear to be anything to do with our servers, especially as it is working in some browsers.

    We would recommend reviewing your coding, line by line, side by side, as when we compared it we could see differences. A difference in coding could definitely cause one to not be working properly. One difference we saw was the following:

    <!--[if IE 6 ]> <link href="http://www.latour360.com/wp-content/themes/striking/css/ie6.css&quot; media="screen" rel="stylesheet" type="text/css"> <script type="text/javascript" src="http://www.latour360.com/wp-content/themes/striking/js/dd_belatedpng-min.js"></script&gt; <script type="text/javascript" src="http://www.latour360.com/wp-content/themes/striking/js/ie6.js"></script><![endif]--><!--[if IE 7 ]><link href="http://www.latour360.com/wp-content/themes/striking/css/ie7.css&quot; media="screen" rel="stylesheet" type="text/css"><![endif]--><!--[if IE 8 ]><link href="http://www.latour360.com/wp-content/themes/striking/css/ie8.css&quot; media="screen" rel="stylesheet" type="text/css"><![endif]--><!--[if IE]> <script type="text/javascript" src="http://www.latour360.com/wp-content/themes/striking/js/html5.js"></script><![endif]--&gt;
  • Vote Up0Vote Down uvreshuvresh
    i will sure appreciate a response from support
  • Vote Up0Vote Down uvreshuvresh
    hi
    i post my question 4-5, days ago.
    since than' "backups" answered to many issues other users post here, and i wonder is there any special reason i did't get any response ?
    it's just doesn't make any sense to me, and i will be hppy to get an explenation.
  • Vote Up0Vote Down BackuPsBackuPs
    Hi Uvresh,

    You report has been submitted immediatelly after you started the thread to Kaptinlin and will be looked into,

    I failed to report this back to you.

    Best regards,
    BackuPs
  • Vote Up0Vote Down uvreshuvresh
    the problem is solved
    it was the host company, that after days of ignoring the issue, fix it.
    thanks
    uv
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