To insert code use <code>...</code>.
Accordion Slider Images Appear Broken Despite Previously Working
  • Vote Up0Vote Down sterlingprsterlingpr
    I set up a website on a staging server where the images appeared correctly in the accordion slider on the home page. I moved the site using BackupBuddy to the permanent home, http://css-lawfirm.com, but the images no longer appear in my two browsers, Safari and Chrome. I checked the Slider Images section, and they're still there. I checked to make sure the permissions of striking/cache/, ~/images and ~/skins and were all set at 777. I even deleted one of the images through WordPress and uploaded it again. Not sure what happened or how to fix it. Any help would be greatly appreciated. Thanks!
  • 6 Comments sorted by
  • Vote Up0Vote Down sterlingprsterlingpr
    If it matters, none of the images are taller than 350px, which is the height of the slider. Also, I can see all of them online at their link URLs, such as this: http://css-lawfirm.com/wp-content/uploads/2011/02/87776531.jpg.
  • Vote Up0Vote Down sterlingprsterlingpr
    Also, if it matters, the images DO appear when the slider is changed to the 3D Flash Image rotator. (The headlines and captions for each image disappear, however.) The accordion slider, however, is the slide show feature we need working today in all supported browsers. Thanks.
  • Vote Up0Vote Down KaptinLinKaptinLin
    Hi,

    I think it's a permission issue.

    When i access
    http://css-lawfirm.com/wp-content/themes/striking/includes/timthumb.php

    It return 500 error.

    You may learn from http://kaptinlin.com/support/discussion/1281


    Regards,
    KaptinLin
  • Vote Up0Vote Down sterlingprsterlingpr
    I checked everything on the list, and nothing seemed to work. I'm happy to use PayPal for a solution to the problem. Here are answers to all the questions raised in the Server Permissions document you linked to above:

    1. Have you created your custom field correctly? (Not so applicable to Striking users unless you have created new Custom Fields)
    I have not created any custom fields as far as I know.

    2. Are the images hosted on your domain?
    Yes.

    3. Does your cache folder have the correct permissions?
    Yes, 777. I also tried 755. Neither setting has the images appear in the accordion slider.

    4. What path are you using for your thumbnail image?
    All images are in UPLOADS, though they are organized into dates after that.. (For example: http://css-lawfirm.com/wp-content/uploads/2011/02/86487636_flip.jpg.) I unchecked the box for "Organize my uploads into month- and year-based folders," but it hasn't removed the date path that I see in FTP and the change still did not make the images appear on the home page.

    5. Is your site using www.?
    No, it is not. Typing www.css-lawfirm.com redirects to css-lawfirm.com.

    6. Is your image extension valid?
    All the image extensions are valid. They have direct links that work fine: http://css-lawfirm.com/wp-content/uploads/2011/02/86487636_flip.jpg

    7. Does your server have the GD library compiled with its version of PHP?
    The GD Graphics Library is a feature of the host.

    8. Does your server have mod_security settings that are impeding the scripts functionality?
    I can't call the server support until Monday, which is too late. However, the 3F Flash slide show works fine on the current site.

    9. Is the image you are trying to resize HUGE?

    No image is wider than 960px or taller than 350px.

    10. Are you using the latest version of the script?
    I assume so, as I downloaded the Striking theme a little while ago. The version of Striking I'm using is 3.0.4.

    11. Are you hosted with HostGator? (this is not only true of Hostgator but also other hosts).
    No, the site is hosted with here: http://www.advancednetworkhosts.com/linux-shared-hosting.php
  • Vote Up0Vote Down sterlingprsterlingpr
    Also, if it matters, I deleted the entire installation and started fresh. Same thing. The images are there, and they appear in other slideshows, but not in the accordion slideshow.
  • Vote Up0Vote Down sterlingprsterlingpr
    Looks like we may have solved the problem. I'll post some information here in case it helps others.

    We used BackupBuddy to migrate the site from a staging server to the live server. The files were saved in the zip file on the same server, with the ownerships still intact. That's where it probably went wrong. The owner for the files was still set to the old host. So the new host had no access to the files that it needed to access. But this is something low level. There are no warnings. It just doesn't work and next you need to find why it doesn't.

    About an hour ago, we started to check the files on a lower level and suddenly saw that the ownerships were specifically set to a user that doesn't exist. We copied timthumb.php to a desktop and uploaded it again. Two seconds. That was it to make it work, because it resets the ownership. :)

    These problems, I'm told, seldom happen though. A consultant only had it once a few years ago and needed his own "expert" friend before finding out this was the problem. It's just a very nasty one to locate if it happens.
Add a Comment